Return Policy

EBUY7 Return Policy


At EBUY7.COM, we are committed to delivering a seamless shopping experience and unparalleled satisfaction for our customers. Understanding that occasionally a product may not meet expectations, we have formulated a comprehensive Return Policy to facilitate a hassle-free and equitable return process. Please carefully review the following guidelines:


1. Eligibility for Returns:


  • Purchase from EBUY7's official website ebuy7.com is required.
  • Return request within 30 days from the date of delivery.
  • Product must be in its original condition and packaging, including all accessories, tags, and labels.
  • Excludes items listed under "Non-Returnable Items" (see below).


2. Non-Returnable Items:


Certain items such as personal hygiene products, perishable goods, custom-made or personalized products, and downloadable software are non-returnable.


3. Return Process:


  • Log in to your EBUY7 account.
  • Navigate to "Order History," select the order, and click "Return Item."
  • Follow the provided instructions.
  • Securely package the item with a copy of the packing slip or order confirmation.
  • Ship to the provided return address.


4. Return Shipping:


  • Customer responsibility, except for damaged, defective, or incorrect products.
  • Prepaid shipping label may be provided by EBUY7 for eligible return cases.


5. Refund Process:


  • Refund processed within 7-10 business days upon receiving and inspecting the returned item.
  • Issued through the original payment method.
  • Time for the refunded amount to appear may vary based on your bank or credit card issuer's policies.


6. Exchange Policy:


  • Direct exchanges are not available.
  • To exchange, initiate a return for the unwanted item and place a new order for the desired item.


7. Damaged, Defective, or Incorrect Items:


  • Contact Customer Support within 7 days of delivery.
  • Arrangements for replacement or refund, including return shipping costs, will be made.


8. Cancellation Policy:


  • Order can be canceled within 24 hours of placement.
  • If already shipped, the regular return policy applies.


9. Policy Changes:


  • EBUY7 reserves the right to modify the Return Policy, with changes communicated through our website.
  • For inquiries, contact Customer Support at sales@ebuy7.com or +1 (707) 722-5188.
  • China Contact: +86 186-8041-6693
  • Global Contact:+1 (707) 722-5188
  • China Warehouse: No. 8, Building B, Shop B, East Yaya (local name), Yuanzhou Avenue, Gaotou Village Committee, Yuanzhou Town, Boluo County, Huizhou City, Guangdong province, 516123 China.


Last updated: 08-10-2023


This Return Policy ensures transparency, fairness, and a satisfying shopping experience for our valued customers. Thank you for choosing EBUY7 for your online shopping needs.

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